Refund policy

Return & Refund Policy

At NORA 3D Manufacturing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

Return Period

Returns are accepted within 30 days of the delivery date.

Return Conditions

To be eligible for a return, the item must:

- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all original accessories, if applicable.

Non-Returnable Items

The following items are not eligible for return:

- Custom-made or personalized products.
- Products that have been used, damaged, or modified after delivery.
- Clearance or final sale items.

Damaged or Defective Products

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. We will arrange a replacement or issue a full refund at no additional cost.

Return Shipping

- If the return is due to our error (wrong item, manufacturing defect, or shipping damage), NORA 3D Manufacturing will cover the return shipping costs.
- If the return is for any other reason (such as a change of mind), the customer is responsible for the return shipping costs.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval status. Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

If you have any questions regarding returns or refunds, please contact our customer support team. We are always happy to assist you.